Cancellation and Refund

Your peace of mind is our priority.

Find step-by-step guidance on cancellations and refund process

Last Updated : 17/07/2025

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Important: Please read this policy carefully before making a purchase. Buying our services confirms your agreement.

1. Overview of Our Policy

This section provides a brief summary of how cancellations and refunds are handled for biodata services.

2. Eligibility Criteria for Refunds

  • Our team will make every possible effort to resolve technical issues or product-related concerns you may face.
  • If you're unable to download your biodata or encounter a functional issue, reach out immediately with:
    • Your payment ID
    • A brief description of the issue
    • Relevant screenshots or error messages, if available
  • Refunds will only be approved in cases where we are unable to provide the promised service.

3. Refund Processing

  • If the issue remains unresolved despite our support team’s best efforts, you will receive a 100% refund of the amount paid.
  • Once approved, your refund will be processed within 4–5 business days. It may take additional time depending on your bank/card issuer.

4. Refund Payment Method

  • Refunds are credited to the original payment method used during checkout.
  • If the original method is unavailable, we will coordinate with you to offer an alternative refund method, subject to agreement.

5. Policy Updates

We reserve the right to change this policy at any time without prior notice. All changes will be posted on our website. Continued use of our services after a policy change implies your agreement to the revised terms.

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